Shipping Policy

Shipping & Delivery Policy

1. Fresh Stock Arrival & Delivery Schedule
​ Wednesday Fresh Arrivals*
Fresh shipments arrive every Wednesday. Orders placed before 2:00 PM on Wednesday are eligible for same-day delivery.
​Standard / Non-Fresh Days: Orders for in-stock items placed on other days will be delivered by 7:00 PM on the same day, subject to availability.

2. ​Delivery Zones & Methods*
​Within Bhubaneswar: Delivered direct to doorstep via local delivery courier.
​Outside Bhubaneswar (Statewide): Shipped same-day via night bus service. In exceptional cases, night bus dispatch may occur the following day.

3. Bus Delivery Charges & Fees*
For outstation night bus deliveries, customer charges cover:
​Packing and protective materials (insulation/cold-chain packaging).
​Drop-off service to the bus stand.
​Bus parcel transit fees.

4. Receiving Perishable Items* 
​Fresh seafood and perishable goods are packed in sealed, cold-preservation packaging to ensure freshness during transit.
​Please ensure you are available to collect night bus parcels at your destination bus terminal upon arrival, or available at home for local deliveries.

5. Order Tracking & Contact* 
​Tracking details, bus contact numbers, and parcel slip receipts will be shared via WhatsApp/SMS as soon as your shipment is dispatched.
​For immediate issues or transit queries, contact customer support upon receiving your dispatch notice.